Insights

Customer Success Defined.

Customer first, always.

Ease of use, onboarding

Excellence throughout the Customer journey

Realized value

Listening, validation & iteration.

Everyone is Accountable: say what you mean and do what you say

Empower team members to make decisions – instill a Bias for action

Customer must remain focal point in EVERYTHING you do

Visibility, Liquidity, Discounts

Direct/Indirect, Fees, Personnel, Capital

Transactional, Structural, Competitive

Align GTM messaging with buyer persona, value proposition & product space – tell the right story at the right time

Creativity matters – set ambitious goals and iterate the message

Success, even small wins, builds momentum

See how Geign is deploying to help independent cafes grow and prosper.